Vacancy description
Key Information
- Salary:Hourly
- Division:Commercial
- Location:Wembley Stadium
- Vacancy Type:Casual Contract
- Closing Date:14 April 2025
It's everyone's stadium...
At The FA, we are excited to offer an incredible opportunity for you to join our dynamic team and contribute to delivering an unforgettable experience to our visitors.
As the largest stadium in the UK and one of the world's most iconic venues, we take our guests behind the scenes of Wembley, showcasing areas reserved for the biggest names in music and sport.
We seek enthusiastic, engaging, and confident individuals to join us as Wembley Stadium Tour Hosts. As the face of the Wembley Stadium Tour, you'll be responsible for providing an exceptional guest experience, ensuring that visitors of all ages and group sizes enjoy a safe, informative, and entertaining tour.
What You'll Do?
- Engage and entertain - provide an engaging and memorable experience for visitors by delivering a mix of factual and entertaining tours.
- Customer interaction - ensure that all visitors receive a warm welcome and exemplary service throughout the tour.
- Ticket processing - efficiently check and process visitor tickets at the start of each tour.
- Health, safety, and security - follow all stadium-specific procedures to ensure the safety and security of all visitors.
- Commercial awareness - promote and upsell additional products or services, enhancing the overall visitor experience.
- Operational duties - perform opening and closing checks across the tour route to ensure all areas are ready for the day's visitors.
- Stay informed - keep up to date with events and activities at Wembley Stadium, including sporting and entertainment events, to enhance your tour delivery.
- Ad-hoc duties - support the Tours management team with any additional tasks as required.
What You'll Need?
- Energetic, enthusiastic, and passionate about delivering excellent customer service.
- Friendly, approachable, and able to connect with visitors from all backgrounds.
- Strong communication skills with the ability to present information clearly and confidently.
- Professional in appearance and demeanour.
- A positive ‘can-do' attitude and the ability to adapt to changing situations.
Please note weekend and holiday period working is required. You will also be expected to commit to any additional training necessary for the role.
What's in it for you?
We pride ourselves in offering a competitive rate of pay as well as great opportunities to develop and grow in your role.
We are committed to ensuring everyone can flourish in their roles, and by doing this, we offer top-of-the-range facilities across two core business locations. We have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English football. We are also delighted to have a world-class Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
ABOUT US
The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.
The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, and Women’s Adobe FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to inspire positive change through football.
Our game can tackle some of society’s core challenges. It can bring communities together, nationally and locally. It can be a platform for inclusion, ensuring there is a place for all. It can get people active and promote wellbeing often at a time when we need it most. With UEFA EURO 2028 – hosted in the UK and Ireland – on the horizon, we have an incredible opportunity to transform football across the country.
Now is the time to inspire positive change.
We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary.
Your contract with The FA will specify a fixed location of Wembley Stadium or St. George’s Park unless the role is advertised as a homebased contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.
GROUP STRATEGY
WE HAVE MOVED FOOTBALL FORWARD.
From 2020 - 2024, we have – in collaboration with our key partners – been able to deliver meaningful change across the game.
From winning our first major tournament in over 50 years to delivering thousands of high-quality pitches to the grassroots game.
BUT WE CAN’T STOP NOW - AND WE WON’T.
This new strategy is about doubling down. Our game can tackle some of society’s core challenges. It can bring communities together, nationally and locally.
It can be a platform for inclusion, ensuring there is a place for all. It can get people active and promote wellbeing often at a time when we need it most.
With UEFA EURO 2028 – hosted in the UK and Ireland – on the horizon, we have an incredible opportunity to transform football across the country.
NOW IS THE TIME TO INSPIRE POSITIVE CHANGE.
Our ultimate purpose is to ‘Inspire positive change through football’ – everything we do ultimately ladders up to this end goal.
The 2024-2028 strategy focuses on tackling four long-term strategic challenges that will fulfil this purpose and drive real change across the game, our ‘Game Changer’ objectives.
Underpinning these Game Changers are then four activities and approaches that will enable us to meet challenges head on, our ‘Drivers’.
EDI STRATEGY
Our equality, diversity and inclusion (EDI) strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.
A GAME FREE FROM DISCRIMINATION
Our 2024 – 2028 strategy outlines three fundamental pillars for delivering a game free from discrimination – Boosting Representation, Driving Inclusion and Tackling Discrimination.
These pillars ensure that our work uniting communities, improving lives, and inspiring positive change on and off the pitch will remain a core priority for English football for years to come.
We are a diverse workplace, aspiring to represent football across the country. The FA actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of The FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
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