The FA is looking for a Senior Workforce Co-ordinator to be responsible for overseeing the licensing, recruitment, onboarding and development processes for the casual workforce of coach developers and tutors across multiple disciplines and delivery modes. This role ensures that recruitment efforts attract diverse candidates who represent the football community while maintaining high standards of quality and volume to meet seasonal demands. The role will collaborate closely with various departments to enhance staff engagement and facilitate a smooth onboarding experience.

Interviews for this role will be held at The National Football Centre, St. George's Park on the 11th/12th February 2025.

What will you be doing?

• Oversee the licensing, recruitment & onboarding of the casual workforce across multiple disciplines and delivery modes
• Oversee the diversification of the casual workforce, adopting a long-term approach that focuses on building a pipeline of top candidates for future needs
• Lead the planning and recruitment of the workforce throughout the season, ensuring the volume and quality of the delivery workforce is a high standard, whilst meeting demand
• Lead the planning and delivery of workforce onboarding throughout the season, effectively working across the department to utilise subject matter expertise.
• Lead the implementation and retention of licenses for casual coach developers, collating evidence and effectively reporting on the licensing status of individuals and delivery teams
• Work effectively with the development & deployment lead to ensure excellent staff engagement and experience leading to high-quality delivery
• Effectively execute robust licensing, recruitment and onboarding of the workforce, with high consideration for attracting and identifying diverse individuals that represent the football community and create highly effective delivery teams based on shared knowledge and skills
• Build and maintain effective working relationships with HR, Finance and legal to ensure our recruitment policies are efficient and effective
• Collaborate effectively with colleagues across the department to ensure we have a highly effective casual workforce capable of achieving our department's purpose
• Identify opportunities to attract and engage underrepresented individuals into coach developer/tutor roles.
• Executes additional tasks as required in order to meet FA Group's changing priorities.
• Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
• As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

Knowledge

• Degree qualification in learning, education, sport, or a related field, providing a strong foundation in pedagogical principles and workforce recruitment management strategies
• Familiarity with adult learning theories and design principles, particularly as they relate to organising, recruiting and developing a casual workforce
• Knowledge of event logistics management, including venue coordination, scheduling, and resource allocation, with a focus on optimising the learner experience

Experience

• Proven experience in managing learning events across geographically dispersed regions, ensuring consistency and quality across various locations.
• Demonstrated experience in supporting learning delivery across multiple formats (in-person, virtual, hybrid) and diverse disciplines, adapting to different learning needs and logistical challenges.
• Successful track record in recruitment, including the coordination of recruitment windows and workforce management to ensure smooth and impactful learning delivery.
• Effective relationship management skills, with the ability to build strong partnerships and influence stakeholders at all levels to drive alignment and achieve event objectives.

Skills

• Proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and logistical planning.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively to a range of stakeholders.
• Strong organizational and project management skills, ensuring efficient coordination and execution of recruitment events and workforce management.

Beneficial to have:

Knowledge

• Postgraduate qualification in education, learning, event management, or a related field, offering advanced insights into learning design and logistics.
• Understanding of multi-modal learning delivery best practices, including in-person, virtual, and hybrid formats.
• Understanding of the barriers and challenges historically underrepresented individuals experiencing getting into coach developer/tutor roles.

Experience

• Experience in attracting and engaging individuals from underrepresented groups
• Background in managing workforce budgets, ensuring cost efficiency without compromising on quality and learner experience.
• Experience with risk management in event planning, including contingency planning and problem-solving in dynamic learning environments.

Skills

• Advanced proficiency in Microsoft Excel, including the ability to analyse complex data sets, create detailed reports, and manage event logistics.
• Experience with project management tools (e.g., Asana, Trello, Microsoft Project) to organize, track, and deliver learning events on time and within scope.
• Knowledge of virtual event platforms (e.g., Zoom, Microsoft Teams, WebEx) and how to effectively integrate these tools into learning delivery.
• Experience with presentation software (e.g., PowerPoint, Prezi), creating visually engaging and informative presentations for stakeholders and learning events.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
• Free, nutritious lunches, at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional Thank You days leave, volunteering days as well as 25 days annual leave.
• A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. 

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.