Vacancy description
Key Information
- Division:Digital Technology
- Location:Wembley Stadium
- Closing Date:28 October 2025
The Football Association (The FA) is making significant investments in our foundational digital capabilities to support the development of new propositions, address existing business challenges, and provide a platform for future growth.
This means expanding our digital and technology capabilities as we pursue our ambition to reach more people, grow participation, and better serve existing participants, fans, and attendees.
As we transform our digital products and platforms, we are seeking talented and experienced professionals to help accelerate the delivery of world-class, direct-to-consumer experiences.
We are currently looking for a Product Owner who will be responsible for planning, designing, and developing products and systems that support The FA's core business functions and processes.
The successful candidate will be instrumental in implementing new CRM and MarTech products into The FA's technical landscape, as part of our wider digital transformation. This is a key role, enabling multiple stakeholder groups to modernise their processes and ways of working.
What will you be doing?
- Ensure all implementation partners follow The FA‘s best practice standards and guidance, as defined by the Product Owner Practice Team.
- Build on existing work to identify and document requirements for multiple systems, furthering understanding both technically and functionally. You will play a crucial role in identifying priorities, gaps in current functionality, and how new functionality can address those gaps.
- Lead discovery and identification of areas for improvement—not just in system functionality, but also across business processes—working in close collaboration with expert product teams.
- Understand and document internal integrations between systems. In conjunction with architecture and QA teams, ensure appropriate documentation is produced and plans are created for successful integrations.
- When required, take on the Product Owner role within Scrum teams and demonstrate best practices in Agile Scrum methodology.
- Lead and coordinate the work of other Business Analysts on large-scale projects.
- Act as a technology or process consultant for internal stakeholders.
- Mentor junior and mid-level Business Analysts/Product Owners.
- Research and evaluate potential software solutions to business challenges, while continuously building knowledge of products and services available within the football industry.
- Carry out additional tasks as required to meet The FA's evolving priorities.
- Comply with all company policies and procedures to ensure the highest standards of health, safety, and well-being are maintained.
What are we looking for?
- Significant experience as a Product Owner or Business Analyst working within Agile teams and using Agile methodologies.
- Expert knowledge of Agile delivery, particularly Scrum.
- ISEB Business Analysis qualification.
- Knowledge of UML and BPMN.
- Experience using Teams, Miro, Confluence, and JIRA.
- Hands-on experience with Marketing and/or CRM systems.
- Experience working with one or more implementation partners.
- Knowledge of vendor selection processes and analysis.
- Strong organisational skills and exceptional attention to detail.
- Ability to clearly communicate the rationale behind technical decisions to non-technical audiences.
- Demonstrated ability to work in a team or centre of excellence, with a focus on continually raising standards across The FA.
- Strong written and verbal presentation skills.
Desirable:
- Ability to apply communication, analytical, and problem-solving skills to maximise the value of system and application investments.
- Experience working in football or other sporting associations/stadiums.
- Knowledge of sports administration systems.
- Experience in systems analysis, such as logical data design and an understanding of database schemas.
If you are passionate about delivering impactful digital products and want to contribute to the future of football in England, we'd love to hear from you.
What's in it for you?
We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
- Free, nutritious lunches at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
- A hybrid working model which offers greater flexibility.
For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers
Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.
We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
ABOUT US
The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.
The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, and the Adobe Women’s FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to inspire positive change through football.
Our game can tackle some of society’s core challenges. It can bring communities together, nationally and locally. It can be a platform for inclusion, ensuring there is a place for all. It can get people active and promote wellbeing often at a time when we need it most. With UEFA EURO 2028 – hosted in the UK and Ireland – on the horizon, we have an incredible opportunity to transform football across the country.
Now is the time to inspire positive change.
We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary.
Your contract with The FA will specify a fixed location of Wembley Stadium or St. George’s Park unless the role is advertised as a homebased contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.
THE PROCESS
We believe that assessment and selection should be robust, fair, and inclusive.
Following receipt of your application and the closing of the application process, you can expect a period of circa two weeks for us to thoroughly screen and shortlist, ahead of any next stage and interview.
Please note, we receive a high volume of applications so this can vary but we ensure that our assessor panel reviews all applications, and no use of automated screening or AI is used.
At an interview, we want to ensure that we see the best of you as an individual and increase our understanding of your skills and experience relevant to the demands of the role. It is very much a two-way process with importance placed on the candidate experience so that regardless of outcome, you feel valued, and treated fairly and hopefully have a positive experience.
No process is ever the same, but we would like to create an environment that is welcoming and ensures the experience is as enjoyable as possible.
We tailor our assessment and selection depending on the nature and demands of the role. The FA Resourcing Team will provide you with as much notice as possible about the process and the format of any interview will always be communicated to you in advance, including what to expect on the day and who you will be seeing.
We often receive a high volume of applications, and for certain roles, we will supplement your application, utilising our on-demand video interviewing platform. On-demand video interviews enable you to answer preset questions, in the comfort of your own home or office setting and at a convenient time for you, giving us greater insight into you as an individual and the skills and experience you might bring to the role and working at The FA.
We also utilise Microsoft Teams for virtual interviews and of course host you at our world class venues, Wembley Stadium and our National Football Centre, St. George’s Park.
GROUP STRATEGY
WE HAVE MOVED FOOTBALL FORWARD.
From 2020 - 2024, we have – in collaboration with our key partners – been able to deliver meaningful change across the game.
From winning our first major tournament in over 50 years to delivering thousands of high-quality pitches to the grassroots game.
BUT WE CAN’T STOP NOW - AND WE WON’T.
This new strategy is about doubling down. Our game can tackle some of society’s core challenges. It can bring communities together, nationally and locally.
It can be a platform for inclusion, ensuring there is a place for all. It can get people active and promote wellbeing often at a time when we need it most.
With UEFA EURO 2028 – hosted in the UK and Ireland – on the horizon, we have an incredible opportunity to transform football across the country.
NOW IS THE TIME TO INSPIRE POSITIVE CHANGE.
Our ultimate purpose is to ‘Inspire positive change through football’ – everything we do ultimately ladders up to this end goal.
The 2024-2028 strategy focuses on tackling four long-term strategic challenges that will fulfil this purpose and drive real change across the game, our ‘Game Changer’ objectives.
Underpinning these Game Changers are then four activities and approaches that will enable us to meet challenges head on, our ‘Drivers’.
EDI STRATEGY
Our equality, diversity and inclusion (EDI) strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.
A GAME FREE FROM DISCRIMINATION
Our 2024 – 2028 strategy outlines three fundamental pillars for delivering a game free from discrimination – Boosting Representation, Driving Inclusion and Tackling Discrimination.
These pillars ensure that our work uniting communities, improving lives, and inspiring positive change on and off the pitch will remain a core priority for English football for years to come.
We are a diverse workplace, aspiring to represent football across the country. The FA actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of The FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
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