Vacancy description
Key Information
- Division:FA Learning
- Location:National Football Centre, St George's Park
- Closing Date:12 November 2026
What will you be doing?
Leadership and People Management
- Lead and support the Medical Delivery Coordinators, setting clear objectives, priorities and expectations.
- Set clear priorities, allocate resources effectively and ensure delivery activity is aligned to programme requirements.
- Provide regular coaching, feedback and development support, creating an inclusive and collaborative team environment.
- Work with the Medical Team and Learning Delivery Lead on supporting workforce planning, performance, development and resourcing.
- Contribute to wider Learning Delivery priorities, planning activity and shared ways of working.
Planning and Delivery
- Lead the end-to-end operational planning of medical courses and events across St George's Park, clubs, universities and external locations, including Medical away days.
- Oversee the coordination of applications, shortlisting, dates, venues, learner communications, tutor requirements, equipment, assessments, results and certification.
- Ensure delivery plans are clear, achievable and supported by appropriate resources and contingency arrangements.
- Work with the Senior Medical Lead and medical course leads to translate medical education strategy and pathway priorities into deliverable operational plans.
- Work with relevant teams to ensure courses are planned and delivered within agreed budgets.
- Provide on-course leadership and support, resolving operational issues and protecting the learner and tutor experience.
Customer Service and Communication
- Build effective relationships with internal teams and external partners involved in medical education delivery.
- Provide clear and timely communication so stakeholders understand plans, responsibilities and next steps.
- Provide excellent customer service and support to course tutors and learners
- Outstanding customer service throughout learner journey from pre-course enquiry through to post-course certification.
Quality and Learner Experience
- Ensure courses and events are delivered in line with agreed programme requirements, policies and relevant accreditation standards.
- Maintain effective processes for learner applications, communications, administration, assessments, results and certification.
- Ensure learners and tutors receive a consistent, responsive and high-quality service.
- Use learner, tutor and stakeholder feedback to improve the delivery experience.
- Monitor delivery progress, readiness, learner experience and recurring operational issues.
- Maintain visibility of key delivery risks, dependencies and actions, escalating where appropriate.
- Identify opportunities to simplify processes and improve consistency across medical delivery.
Professional Relationships
- Develop positive working relationships with internal and external key stakeholders including the teams across FA Learning and the wider FA where relevant, working collaboratively to achieve the best outcomes for all
- Execute additional tasks as required in order to meet FA Group changing priorities
- Work collaboratively across functions, understanding how priorities, risks and decisions in one area can influence outcomes elsewhere
- Execute additional tasks as required to meet the FA's changing priorities.
- Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
What are we looking for?
Essential for the role:
-
Proven experience of planning and delivering learning events or programmes across multiple locations, coordinating logistics, venues, resources and administration to provide a high-quality learner experience.
-
Strong organisational and project management skills, with the ability to manage competing priorities, processes and procedures effectively within a fast-paced, customer-focused environment.
-
Excellent relationship management and communication skills, with the ability to collaborate with and influence a range of internal and external stakeholders while delivering outstanding customer service.
-
Strong leadership and people management skills, including setting priorities, supporting team performance, coaching and providing constructive feedback.
-
Confident using Microsoft 365 applications, including Teams, Excel, Outlook and Word, with a collaborative approach to team working.
-
A flexible approach to working, including the ability to work evenings when required.
Beneficial to have:
-
Experience working within a sporting, educational or medical environment, with an interest in developing strong relationships across the medical pathway in football.
-
Experience managing budgets, risks and contingency planning when delivering events or learning programmes.
-
Experience using learning management systems, project management tools and digital technology to plan, track and improve programme delivery.
-
Strong analytical and continuous improvement skills, with experience of reviewing data, evaluating processes and streamlining services or procedures.
-
Advanced Microsoft Excel skills and/or experience using Microsoft Copilot.
Interviews are to take place on the 19th of November at the National Football Centre, St George's Park.
What's in it for you?
We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
- Free, nutritious lunches at Wembley Stadium and St. George's Park.
- Private medical cover funded by The FA.
- A contributory pension scheme.
- An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract)
- A hybrid working model which offers greater flexibility.
For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers
Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.
We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
ABOUT US
The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.
The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, and the Adobe Women’s FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to inspire positive change through football.
Our game can tackle some of society’s core challenges. It can bring communities together, nationally and locally. It can be a platform for inclusion, ensuring there is a place for all. It can get people active and promote wellbeing often at a time when we need it most. With UEFA EURO 2028 – hosted in the UK and Ireland – on the horizon, we have an incredible opportunity to transform football across the country.
Now is the time to inspire positive change.
We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary.
Your contract with The FA will specify a fixed location of Wembley Stadium or St. George’s Park unless the role is advertised as a homebased contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.
THE PROCESS
We believe that assessment and selection should be robust, fair, and inclusive.
Following receipt of your application and the closing of the application process, you can expect a period of circa two weeks for us to thoroughly screen and shortlist, ahead of any next stage and interview.
Please note, we receive a high volume of applications so this can vary but we ensure that our assessor panel reviews all applications, and no use of automated screening or AI is used.
At an interview, we want to ensure that we see the best of you as an individual and increase our understanding of your skills and experience relevant to the demands of the role. It is very much a two-way process with importance placed on the candidate experience so that regardless of outcome, you feel valued, and treated fairly and hopefully have a positive experience.
No process is ever the same, but we would like to create an environment that is welcoming and ensures the experience is as enjoyable as possible.
We tailor our assessment and selection depending on the nature and demands of the role. The FA Resourcing Team will provide you with as much notice as possible about the process and the format of any interview will always be communicated to you in advance, including what to expect on the day and who you will be seeing.
We often receive a high volume of applications, and for certain roles, we will supplement your application, utilising our on-demand video interviewing platform. On-demand video interviews enable you to answer preset questions, in the comfort of your own home or office setting and at a convenient time for you, giving us greater insight into you as an individual and the skills and experience you might bring to the role and working at The FA.
We also utilise Microsoft Teams for virtual interviews and of course host you at our world class venues, Wembley Stadium and our National Football Centre, St. George’s Park.
GROUP STRATEGY
WE HAVE MOVED FOOTBALL FORWARD.
From 2020 - 2024, we have – in collaboration with our key partners – been able to deliver meaningful change across the game.
From winning our first major tournament in over 50 years to delivering thousands of high-quality pitches to the grassroots game.
BUT WE CAN’T STOP NOW - AND WE WON’T.
This new strategy is about doubling down. Our game can tackle some of society’s core challenges. It can bring communities together, nationally and locally.
It can be a platform for inclusion, ensuring there is a place for all. It can get people active and promote wellbeing often at a time when we need it most.
With UEFA EURO 2028 – hosted in the UK and Ireland – on the horizon, we have an incredible opportunity to transform football across the country.
NOW IS THE TIME TO INSPIRE POSITIVE CHANGE.
Our ultimate purpose is to ‘Inspire positive change through football’ – everything we do ultimately ladders up to this end goal.
The 2024-2028 strategy focuses on tackling four long-term strategic challenges that will fulfil this purpose and drive real change across the game, our ‘Game Changer’ objectives.
Underpinning these Game Changers are then four activities and approaches that will enable us to meet challenges head on, our ‘Drivers’.
EDI STRATEGY
Our equality, diversity and inclusion (EDI) strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.
A GAME FREE FROM DISCRIMINATION
Our 2024 – 2028 strategy outlines three fundamental pillars for delivering a game free from discrimination – Boosting Representation, Driving Inclusion and Tackling Discrimination.
These pillars ensure that our work uniting communities, improving lives, and inspiring positive change on and off the pitch will remain a core priority for English football for years to come.
We are a diverse workplace, aspiring to represent football across the country. The FA actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of The FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
Share this page
Vacancy Alerts
Benefits
Recommended Jobs
