An exciting opportunity has arisen to join the Football Services team at London FA, as the Investigations Officer.

This role will support the Football Services Manager (Discipline) to deliver London Football's discipline processes and investigations into on and off field behaviour and reported misconduct. This role will also require sanctioning and administering each case according to the FA rules and regulations and within the required time limits.

The Football Services team is responsible for governing the game in London, which includes the management of discipline, safeguarding and our cups & competitions. The team have a clear ambition to improve playing experiences and opportunities and to do this in a way that places safety, behaviours and standards at the forefront of all conversations and decisions. 

Headline Details

• Investigations Officer
• Salary: c.£26,000
• Location: Hybrid working arrangements (minimum of one day per week currently a Wednesday at London FA's office– Wembley Stadium).

Job Purpose

• To deliver London Football's discipline processes and investigations into on and off field behaviour and reported misconduct. Sanctioning and administering each case according to FA rules and regulations and within required time limits.
• Lead on investigations procedures, to deliver the FA's National Game Strategy, London Football's strategy and annual operational plans.
• Act as an ambassador for London Football, positively representing our football and the wider football community
• To support the adoption of FA technology systems across grassroots football.
• To comply with FA rules, regulations, policies, procedures, and guidance that are in place.
• Ensure safeguarding is embedded in all work and activities.
• Conduct investigations and respond to complaints, incidents, and alleged breaches of FA Rules and Regulations.

Experience and Skills

• Sound knowledge and experience of FA Rules and Regulations.
• Exceptional communication, teamwork, interpersonal, and influencing skills.
• Strong prioritisation and time-management abilities.
• Proficient in IT, including Microsoft Office applications.
• Experience working in high-pressure environments and delivering results within set deadlines.
• Proven ability to handle challenging customers and effectively support the resolution of their enquiries.
• Ability to quickly read, understand, and assimilate complex information.
• Skilled at building and maintaining positive working relationships with both internal and external stakeholders.
• Proactive in identifying opportunities for improvement and demonstrating initiative to enhance existing processes.
• Knowledge of current football regulations and rules
• Experience of working in an Investigations Role
• Experience of compiling case related evidence and information.

Application Process

If you would like to apply for the role, please download the comprehensive role profile below. Then, please email your completed application form to Jordan Crichlow, Football Services Manager – Discipline, on Jordan.Crichlow@LondonFA.com by Friday 6th June 2025. The form can be found attached.

Interviews will be held at Wembley Stadium weeks commencing 16th & 23rd June

If you have any queries or would like an informal discussion about the role before submitting your application form, please email Jordan.Crichlow@LondonFA.com