Vacancy description
Key Information
- Division:Wembley Stadium
- Location:Wembley Stadium
- Vacancy Type:Fixed Term Contract
- Closing Date:21 March 2025
It's everyone's stadium
As our operating environment continues to change across the Wembley Park Estate and the complexity of our operations and stakeholder relationship and dependence increase, we are seeking an External Operations Manager to support the Senior External Operations Manager in the implementation and delivery of external stadium operations. Ensuring we provide safe, secure and efficient access for all at Wembley stadium whilst minimising any disruption to local residents and businesses.
Please note this is a fixed term contract up until November 2025 as we enter a busy summer events season at Wembley Stadium.
It is expected that you will be able to attend events at the Stadium, https://www.wembleystadium.com/events
What will you be doing?
- Lead external operational planning and delivery for allocated events.
- Produce and update applicable event documentation inc. Event briefing sheets, Fanzone EMPs, licensing documentation and RAMS.
- Manage event day Fanzone pre-event planning and event day operation.
- Manage both external ops and transport contractors and coordinate their operational delivery.
- Liaise with Zone Ex stakeholders (Wembley Park, LBB, Met Police, BTP, TfL, Wembley Arena) on a regular basis on both event and non-event day operations.
- Coordinate event day operations, budget and deployment.
- Oversee the stadium external signage, wayfinding and digital assets for both event and non-event day.
- Liaise with commercial department on any external sponsor activations or filming – both event and non-event day.
- Liaise with fanatics on the external merchandise event day offering
- Liaise with ticketing dept on resident & business association ticketing process and distribution
- Attend both internal and external event planning meetings as required.
- Review On The Road venue operational plans – and coordinate required uplift and deployment
- Support the External Ops team with administrative support
- Attend external operations meetings as required supporting the EOMs producing minutes and action points
- Administer department purchase orders and coordinate efficient contractor payments
- Coordinate both event day and non-event day parking, manage queries and requests and liaise with parking contractor
- Coordinate Wembley Resident & Business associations meetings and liaison
- Coordinate and maintain Ext ops contractor H&S documentation
- Maintain the Zone Ex Coordination Room is operational & effective for event day delivery
- Managing the accreditation process for Ext Ops dept
- Manage the vehicle and pedestrian access process for both event and non-event day
- Manage WNSL's taxi booking process and ensure taxi journeys are booked in line with WNSL policy.
- Manage both WNSL's event day and non-event day parking requirements, by ensuring the parking manifests are up to date, parking enquiries are dealt with promptly and align with WNSL's parking polices.
- To assist with the development of a Journey Planning application that facilitates a coordinated and seamless service for our guests. Enabling the promotion and pre booking of transport products whilst providing real time updates
- To support the day to day management of internal and external stakeholders including working with Network Rail , Train Operating Companies, Highways Agency, blue light services, Local Authorities and the Wembley Park Estate
- To integrate the transport planning process with WNSL, Event Owners and other parties to ensure a seamless transportation operation
- Implement all WNSL policies and procedures.
- Executes additional tasks as required in order to meet FA Group's changing priorities.
- Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
- As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
What are we looking for?
Experience required:
- Experience of managing event operations is required, and experience gained in an event environment is preferred
- Experience of leading teams to deliver to tight and immovable deadlines
- Project management skills and experience of creating operational solutions
- Experience of working in multi stakeholder environments
- Experience of budget control and delivering to service specifications
- Proven communication skills and ability to deliver quality written reports
- Accustomed to working with a high level of corporate and public scrutiny.
Personal skills and attributes:
- Open and with high integrity and a positive can do attitude
- Excellent negotiation and relationship management skills
- Ability to co-ordinate numerous and varied suppliers and contractors across
- Ability to assimilate with other FAs and to ensure an integrated approach to planning
- Open and positive can do attitude
- Knowledgeable about major event related external operations
- Pragmatic and practical with a clear eye on solutions
- Prepared to take accountability and to make decisions
- Good influencer and communicator
- Demonstrates an ability to deliver excellent results
- Flexible & adaptable through organizational growth
- Resilient & positive through change
What's in it for you?
We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
- Free, nutritious lunches, at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
- A hybrid working model which offers greater flexibility.
For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers
We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
ABOUT US
The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.
The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, and Women’s Adobe FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to inspire positive change through football.
Our game can tackle some of society’s core challenges. It can bring communities together, nationally and locally. It can be a platform for inclusion, ensuring there is a place for all. It can get people active and promote wellbeing often at a time when we need it most. With UEFA EURO 2028 – hosted in the UK and Ireland – on the horizon, we have an incredible opportunity to transform football across the country.
Now is the time to inspire positive change.
We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary.
Your contract with The FA will specify a fixed location of Wembley Stadium or St. George’s Park unless the role is advertised as a homebased contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.
THE PROCESS
We believe that assessment and selection should be robust, fair, and inclusive.
Following receipt of your application and the closing of the application process, you can expect a period of circa two weeks for us to thoroughly screen and shortlist, ahead of any next stage and interview.
Please note, we receive a high volume of applications so this can vary but we ensure that our assessor panel reviews all applications, and no use of automated screening or AI is used.
At an interview, we want to ensure that we see the best of you as an individual and increase our understanding of your skills and experience relevant to the demands of the role. It is very much a two-way process with importance placed on the candidate experience so that regardless of outcome, you feel valued, and treated fairly and hopefully have a positive experience.
No process is ever the same, but we would like to create an environment that is welcoming and ensures the experience is as enjoyable as possible.
We tailor our assessment and selection depending on the nature and demands of the role. The FA Resourcing Team will provide you with as much notice as possible about the process and the format of any interview will always be communicated to you in advance, including what to expect on the day and who you will be seeing.
We often receive a high volume of applications, and for certain roles, we will supplement your application, utilising our on-demand video interviewing platform. On-demand video interviews enable you to answer preset questions, in the comfort of your own home or office setting and at a convenient time for you, giving us greater insight into you as an individual and the skills and experience you might bring to the role and working at The FA.
We also utilise Microsoft Teams for virtual interviews and of course host you at our world class venues, Wembley Stadium and our National Football Centre, St. George’s Park.
GROUP STRATEGY
WE HAVE MOVED FOOTBALL FORWARD.
From 2020 - 2024, we have – in collaboration with our key partners – been able to deliver meaningful change across the game.
From winning our first major tournament in over 50 years to delivering thousands of high-quality pitches to the grassroots game.
BUT WE CAN’T STOP NOW - AND WE WON’T.
This new strategy is about doubling down. Our game can tackle some of society’s core challenges. It can bring communities together, nationally and locally.
It can be a platform for inclusion, ensuring there is a place for all. It can get people active and promote wellbeing often at a time when we need it most.
With UEFA EURO 2028 – hosted in the UK and Ireland – on the horizon, we have an incredible opportunity to transform football across the country.
NOW IS THE TIME TO INSPIRE POSITIVE CHANGE.
Our ultimate purpose is to ‘Inspire positive change through football’ – everything we do ultimately ladders up to this end goal.
The 2024-2028 strategy focuses on tackling four long-term strategic challenges that will fulfil this purpose and drive real change across the game, our ‘Game Changer’ objectives.
Underpinning these Game Changers are then four activities and approaches that will enable us to meet challenges head on, our ‘Drivers’.
EDI STRATEGY
Our equality, diversity and inclusion (EDI) strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.
A GAME FREE FROM DISCRIMINATION
Our 2024 – 2028 strategy outlines three fundamental pillars for delivering a game free from discrimination – Boosting Representation, Driving Inclusion and Tackling Discrimination.
These pillars ensure that our work uniting communities, improving lives, and inspiring positive change on and off the pitch will remain a core priority for English football for years to come.
We are a diverse workplace, aspiring to represent football across the country. The FA actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of The FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
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