Vacancy description
Key Information
- Division:Marketing, Communications & Public Affairs
- Location:Wembley Stadium
- Vacancy Type:Full-time, Permanent
- Closing Date:5 January 2025
Set the bar for greatness...
The FA are excited to be searching for a Content Operations Manager - Planning & Analysis. This is the leading role in the creation and optimisation of planning and data frameworks, driving key projects and developing technological advances as a pivotal part of our work in supporting and delivering The FA's content strategy across England teams and FA Cups.
The successful candidate will sit at the heart of the Content team with a touchpoint across all areas of the department, driving efficiency, clarity, productivity and accountability while managing relationships with a wide array of internal and external stakeholders.
- Owner of short and long-term planning processes, frameworks and related documentation.
- The key account holder of centralised project management, workflow and data tools.
- Build and lead processes for how requests are briefed into the Content team (and supporting agencies) by the wider organisation.
- Manage and optimise processes - you'll diligently streamline team operations through the effective management and optimisation of tools, systems, processes and workflows.
- Lead on automation of processes across the team, using a variety of digital tools and systems, to promote more efficient ways of working.
- Driving how we use data and building data curiosity to inform content planning, production, distribution and analysis.
- Support content production and budget management across England and FA Cup brands.
- Creation and management of centralised dashboards to enable clear communication around project status.
- Support Senior Content Operations Manager with team development, culture, purpose and direction.
- Responsible for line management and setting of day-to-day editorial planning direction and standards, as well as ensuring milestones, commercial requirements and an EDI calendar are delivered.
- Executes additional tasks as required in order to meet FA Group's changing priorities.
- Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
- As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
Essential for the role:
Knowledge:
- Ability to understand and implement technology to aid efficiency, transparency and scale.
- An ambition to grow, improve and progress, with acute self-awareness of strength and development areas.
- Understanding of end-to-end content production processes.
Experience:
- Experience (relevant to the role) working in the digital space, preferably at a publisher, creative content agency or rights holder.
- Expertise in the use of data, analytics and business intelligence tools and how to tell stories and communicate the value of content.
- Large-scale calendar management across multiple brands and platforms.
Technical Skills
- Extensive experience with Excel.
- High level of numeracy and attention to detail.
- Ability to demonstrate excellence in project management in a content environment.
- Proficiency with project management tools - you're well versed in using tools and software (e.g. Airtable, Asana, Trello, Monday)
- Excellent written and verbal communication skills.
- Ability to create presentations and present to a wide range of key stakeholders.
Beneficial to have:
Knowledge:
- A strategic and forward-thinking individual, able to conceptualise and execute complex plans, balancing various priorities while guaranteeing complete transparency.
Experience:
- A strong working knowledge of end-to-end campaign executions and management of stakeholders.
Technical Skills:
- The ability to connect various sections of a large organisation, influence peers and engage stakeholder groups.
- Ability to use Power BI or other dashboard creation software.
- Basic production and budgeting knowledge.
Please note, that the 1st stage of interviews is scheduled to take place on Thursday 16th of January on Microsoft Teams.
We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
- Free, nutritious lunches, at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional Thank You days leave, volunteering days as well as 25 days annual leave.
- A hybrid working model offering greater flexibility.
For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers
ABOUT US
The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.
The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, and Women’s Adobe FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to inspire positive change through football.
Our game can tackle some of society’s core challenges. It can bring communities together, nationally and locally. It can be a platform for inclusion, ensuring there is a place for all. It can get people active and promote wellbeing often at a time when we need it most. With UEFA EURO 2028 – hosted in the UK and Ireland – on the horizon, we have an incredible opportunity to transform football across the country.
Now is the time to inspire positive change.
We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary.
Your contract with The FA will specify a fixed location of Wembley Stadium or St. George’s Park unless the role is advertised as a homebased contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.
THE PROCESS
We believe that assessment and selection should be robust, fair, and inclusive.
Following receipt of your application and the closing of the application process, you can expect a period of circa two weeks for us to thoroughly screen and shortlist, ahead of any next stage and interview.
Please note, we receive a high volume of applications so this can vary but we ensure that our assessor panel reviews all applications, and no use of automated screening or AI is used.
At an interview, we want to ensure that we see the best of you as an individual and increase our understanding of your skills and experience relevant to the demands of the role. It is very much a two-way process with importance placed on the candidate experience so that regardless of outcome, you feel valued, and treated fairly and hopefully have a positive experience.
No process is ever the same, but we would like to create an environment that is welcoming and ensures the experience is as enjoyable as possible.
We tailor our assessment and selection depending on the nature and demands of the role. The FA Resourcing Team will provide you with as much notice as possible about the process and the format of any interview will always be communicated to you in advance, including what to expect on the day and who you will be seeing.
We often receive a high volume of applications, and for certain roles, we will supplement your application, utilising our on-demand video interviewing platform. On-demand video interviews enable you to answer preset questions, in the comfort of your own home or office setting and at a convenient time for you, giving us greater insight into you as an individual and the skills and experience you might bring to the role and working at The FA.
We also utilise Microsoft Teams for virtual interviews and of course host you at our world class venues, Wembley Stadium and our National Football Centre, St. George’s Park.
GROUP STRATEGY
WE HAVE MOVED FOOTBALL FORWARD.
From 2020 - 2024, we have – in collaboration with our key partners – been able to deliver meaningful change across the game.
From winning our first major tournament in over 50 years to delivering thousands of high-quality pitches to the grassroots game.
BUT WE CAN’T STOP NOW - AND WE WON’T.
This new strategy is about doubling down. Our game can tackle some of society’s core challenges. It can bring communities together, nationally and locally.
It can be a platform for inclusion, ensuring there is a place for all. It can get people active and promote wellbeing often at a time when we need it most.
With UEFA EURO 2028 – hosted in the UK and Ireland – on the horizon, we have an incredible opportunity to transform football across the country.
NOW IS THE TIME TO INSPIRE POSITIVE CHANGE.
Our ultimate purpose is to ‘Inspire positive change through football’ – everything we do ultimately ladders up to this end goal.
The 2024-2028 strategy focuses on tackling four long-term strategic challenges that will fulfil this purpose and drive real change across the game, our ‘Game Changer’ objectives.
Underpinning these Game Changers are then four activities and approaches that will enable us to meet challenges head on, our ‘Drivers’.
EDI STRATEGY
Our equality, diversity and inclusion (EDI) strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.
A GAME FREE FROM DISCRIMINATION
Our 2024 – 2028 strategy outlines three fundamental pillars for delivering a game free from discrimination – Boosting Representation, Driving Inclusion and Tackling Discrimination.
These pillars ensure that our work uniting communities, improving lives, and inspiring positive change on and off the pitch will remain a core priority for English football for years to come.
We are a diverse workplace, aspiring to represent football across the country. The FA actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of The FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
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